Delivery & Returns
Everything you need to know about receiving your order, and sending it back if it isn't right.
Delivery
We currently deliver to addresses in the United Kingdom. Delivery options, charges and estimated times are shown at checkout before you pay.
- Orders are usually dispatched within 2 working days.
- You will receive an email with tracking details once your order has been dispatched.
- If your order has not arrived within 10 working days, please contact us.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of the day you receive your goods. To cancel, email us at h.evans@albionretail.shop with your order number. You then have a further 14 days to return the goods.
Some items cannot be returned once opened for hygiene reasons, and personalised or made-to-order items are excluded from the right to cancel. We will make this clear on the product page.
How to return an item
- Email us with your order number and the items you wish to return. We will reply with the returns address.
- Return items unused and, where possible, in their original packaging.
- Unless the item is faulty or incorrect, you are responsible for the cost of returning it. We recommend a tracked service.
Refunds
We will refund the price of the goods and the standard delivery charge within 14 days of receiving the returned goods (or proof that you have sent them), using your original payment method. We may reduce a refund if the goods have been handled more than necessary to establish their nature, characteristics and functioning.
Faulty or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected. If an item arrives damaged, faulty or not as described, contact us and we will arrange a free return and a repair, replacement or refund.